Join our VIP loyalty program to unlock exclusive member-only rewards.
FREQUENTLY ASKED QUESTIONS
Powdered Club
How does the Powder Club work?
The Club Poudré allows you to earn points with every interaction with the brand.
Each order and certain actions (for example, following us on Instagram) earn you points that you can then convert into exclusive rewards.
You can then exchange your accumulated points for discounts or jewelry for future orders. 💫
How do I join the Club Poudré?
Simply create an account directly on this page. You become part of the Club from your very first login.
If you already have a Poudré account, good news: you're already part of the club!
Where can I see my points and benefits?
Go to your loyalty area.
There you'll find your points balance, your status, and all your available rewards.
How to earn points?
You earn points:
- with every order
- by creating your account
- on your birthday
- by completing certain missions
POINTS & REWARDS
How do I use my points?
You can exchange your points for:
- discounts
- free jewelry
- exclusive benefits
Your rewards are directly accessible from your loyalty area.
Do my points expire?
Your points are valid for 12 months.
Is there a point limit?
No, you can earn as many points as you wish.
Why haven't I received my points?
Make sure you are logged into your account at the time of purchase or action.
Points are automatically credited once the order has been validated.
Check that you are logged into your account when placing your order and that you are using the correct email address. Points are only credited if you are logged in.
In case of cancellation or return, points will be automatically deducted.
VIP STATUS
How do VIP statuses work?
The Powder Club consists of 3 statuses: Crush, Seduced, and In Love.
- The Crush status is the initial level, accessible as soon as you create your account.
- You move up to Seduced status once you have spent €150.
- The In Love status is accessible once you have spent €350.
Your status depends on the total amount of your purchases: the more you order, the higher you advance.
Each time you reach a higher level, you unlock new benefits: you earn more points with each order, access more exclusive rewards, and enjoy privileges reserved for the most loyal members.
Your progression is automatic: as soon as you reach the threshold for the next status, you immediately gain access to it.
How do I know my current status?
Your status is always visible in your loyalty area on your account.
Can I lose my status?
Once achieved, your status is maintained for 12 months from the date of access.
At the end of this period, your status will be re-evaluated based on your purchases over the last 12 months, and you will then benefit from the advantages corresponding to this new level.
SPONSORSHIP
How does the sponsorship program work?
Invite a friend using your link. When she places an order, she'll receive €15… and so will you
How do I share my referral link?
Enter your email to access your link, then share it with your friends (message, Instagram, WhatsApp…).
Can I sponsor multiple people?
Yes, you can invite as many friends as you want!