Yes. All our jewelry is made of stainless steel: it is water-resistant and will not tarnish over time.

To preserve their shine for as long as possible, we simply recommend avoiding frequent contact with perfume, soap, household products, chlorine, or salt water.

To keep your Poudré jewelry sparkling for as long as possible, we recommend storing it in its pouch and removing it before sleeping.

To clean them, simply wipe them with a soft cloth. A suede cloth is included with every order for easy care of your jewelry.

If necessary, you can also use a little lukewarm water with mild soap. Thanks to stainless steel, our jewelry does not tarnish.

No. Our jewelry is made of stainless steel and does not contain nickel. Therefore, it is suitable for most sensitive skin types.

We carefully select our materials to ensure comfortable everyday wear.

Yes. The stones used in our jewelry are natural stones. As each stone is unique, slight variations in color or texture may occur, which is part of their charm.

We accept payments by credit card (Visa, Mastercard, American Express), Apple Pay, and PayPal. All transactions are secured via Stripe.

You can also pay for your order in 3 interest-free installments with Scalapay at checkout.

Yes. All transactions are fully secured thanks to the SSL encryption protocol to guarantee the protection of your data.

Yes, you can pay for your order in 3 interest-free installments with Scalapay. Simply select this option during checkout to split the amount into three payments.

Once your order is confirmed, you will receive a confirmation email with a summary of your purchase.

Please check your spam or junk mail folder if this email does not appear directly in your inbox.

Your order is processed and shipped with care and love from Paris.

Orders are prepared within 24 to 48 hours. Delivery then generally takes:

• France: 2 to 3 business days
• West Indies and rest of the world: 4 to 7 business days

Poudré Bijoux offers delivery to mainland France, French overseas departments and territories, Europe, and the rest of the world with our shipping partner: La Poste.

Of course! Orders are shipped within 24 business hours.

We deliver to French overseas departments and territories directly to your mailbox. Delivery times are generally 4 to 7 business days.

Poudré delivers wherever you are. We ship to many countries around the world. Available delivery options will automatically appear during checkout.

Once your order has been shipped, you will receive an email with your tracking number.

You will then be notified by email at each stage of your parcel's journey until it is delivered.

You have 14 days after receipt to make a return.

You must also include the completed return form inside the package: download the form

You can also send us an email at hello@poudre-bijoux.com with the subject "return".

Once we have received and inspected the returned item, we will send you a confirmation email. If your request is approved, you will be automatically refunded to your credit card or original method of payment.

We're sorry to hear that. Please send a photo of the damaged item to the following email address: hello@poudre-bijoux.com, and we will send you a replacement item as soon as possible.