RETURNS
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Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt or proof of purchase as well as the return form to be inserted in the package.
Refunds
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at hello@poudre-bijoux.com
Trades
We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, send us an email to hello@poudre-bijoux.com and send us your item to:
Powdered Jewelry
40 rue Germaine Tillion
92700 Colombes
France.
Shipping
To return a product, you must send it by mail to the following address:
Poudré Bijoux - 40 rue Germaine Tillion, 92700 Colombes, France
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, only the amount of your order will be refunded. (plus delivery)
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.